Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 working days after receipt of payment.The shipping method is standard Letter or Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us.Depending on the shipping method chosen, we will provide you with a link that allows you to track the online delivery of your package.
Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you must pay the shipping costs for each. Your package will be dispatched at your own risk, but special care is taken to protect fragile parcels ..
The packages are protected.
Within the said period of 72 hours, you must send a copy of your complaint to Customer Service by email or by letter.
DELIVERY TIMES AND CHARGES
I Costs and Delivery Times
The site maguelone.com proposes to acquire directly from the Internet safely and all references Maguelone and its partners.
• The port for France is available * for orders over € 25.00! Our prices are calculated net.
• The cost of handling (0.99 * ttc at 01.01.2012) will be added to all orders, even being a free port.
** For France, orders under € 25.00 does not have the port available
There are several shipping rates following geographical areas:
- Metropolitan France
- Monaco, Andorra
- France Outre-Mer (DOM / TOM)
- EEC (Europe)
- Europe (outside EU)
- Rest of World
The shipping or free shipping are automatically calculated during your order.
II Delivery theoretical
• In France, the delivery time usually from J to J + 2 + 3.
• For the DOM / TOM, the delivery time given by post is J + 5.
• For Europe / EC, the delivery time given by post is J + 4.
• For the rest of the world, the delivery time given by post is J + 8.
III Track your order
Your order has priority ... We will acknowledge receipt of your order immediately by email. Your package will usually leave the first business day following your order..
Feel free to ask us for further information. Thank you for your interest and your confidence.
You can track the status of your order from your customer account, under "Order Status". When your order ships, you will receive an email confirmation stating you as the case Colissimo your tracking number. You can then use to track the stages of delivery to the site of the Post.
IV Delivery Problem
If you are absent at the time of delivery, what's going on?
In most cases, the package can be removed without signing in your mailbox by the postman.
Otherwise, a notice will be left in your mailbox. You can then retire to the post office nearest to you where it will be kept for 15 days. In addition, it will be returned to our services.
V What to do in case of delay of your package?
If your order is yet to be delivered, please check the status of your parcel on the site ColiPoste or get closer to your post office. If your efforts are unsuccessful, contact our customer service.
VI Control parcel
When your order is delivered, immediately check the package before the delivery person, packaging and content. If your package arrives open, torn or damaged, check the status of the products it contains.
If items are damaged, refuse the package and note a reservation on the delivery note.
We point out that the products ordered always travel at the risk of the recipient. In case of problems, you must make your claim within 72 hours by letter to the carrier.
Since 1992, we share with our customers a common passion for music.
Through its Customer Service, Maguelone music is to help and will answer all your questions.
Your satisfaction is our priority, we strive to guarantee it. Contact us by email or by mail, we will reply as soon as possible.
Customer Service Internet
59 rue Henri Beque 78160 Marly le Roi - France